When will my digital rewards ship?
All digital rewards will be sent in May except the 2023 lunar calendar which will be sent around September.
Last updated: May 04, 2022 07:23
When will my deck ship?
The oracle should be finished printing and ready to ship by the beginning of August. I will keep backers informed during the process.
Last updated: May 04, 2022 07:23
What's the best way to stay informed of the printing progress?
I will create new project updates periodically on Kickstarter to inform backers of the progress. You can also follow me on social media @moonspritesrealm :)
Last updated: May 04, 2022 07:25
How can I pick up my order to save on shipping fees?
When filling out the backer’s survey, you will have the option to choose pick up instead of shipping. I will contact you when the decks are printed to confirm where and when you would like to come to get your reward. I am located in Montreal (Pointe-aux-Trembles) and have a few events planned this year (also in Montreal for now).
Last updated: May 04, 2022 07:30
Quand est-ce que mes téléchargements seront envoyés ?
Toutes les récompenses digitales seront envoyées en mai excepté le calendrier lunaire 2023 qui sera terminé autour du mois de septembre.
Last updated: May 04, 2022 07:23
Quand est-ce que mon oracle sera posté ?
L’oracle devrait être imprimé et prêt à partir autour du début août. Je vais tenir les contributeurs informés durant le processus d’impression.
Last updated: May 04, 2022 07:22
Quelle est la meilleure façon de rester informé durant le processus d'impression ?
Je vais créer des updates sur la page du projet Kickstarter de façon périodique pour tenir les contributeurs au courant du progrès de l’impression. Vous pouvez aussi me suivre sur les réseaux sociaux @moonspritesrealm :)
Last updated: May 04, 2022 07:26
Comment puis-je choisir de venir récupérer ma commande en personne ?
Vous aurez l’option dans le sondage de choisir “pick up” au lieu de la livraison afin d’épargner sur les frais de livraison. Je vous contacterai lorsque les oracles seront imprimés afin de vérifier quand et où vous désirez venir récupérer votre commande. Je suis située à Montréal (Pointe-aux-Trembles) et j’ai quelques événements prévus cette année (aussi à Montréal pour le moment).
Last updated: May 04, 2022 07:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.